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A knowledge base is a technology used to store complex structured and unstructured information used by a computer system. The initial use of the term was in connection with expert systems which were the first knowledge-based systems.

How do you build a knowledge base?

Here are the steps you need to take to create your knowledge base from scratch.
  1. Step 1: Conduct Thorough, Cross-Functional Research. …
  2. Step 2: Define Your Minimum Viable Product (MVP) …
  3. Step 3: Determine Your Taxonomy and Content Plan. …
  4. Step 4: Outline Your Technology Plan. …
  5. Step 5: Build Out the Right Analytic Capabilities.